Shipping policy
Shipping Policy
Free Shipping
All orders over €100 qualify for free shipping for customers in the European Union. Orders under €100 have a flat shipping fee of €14,95.
For customers in the:
- United Kingdom free shipping applies to all orders over £87. Orders below this threshold have a flat shipping fee of £12,95
- United States free shipping applies to all orders over $99 USD. Orders below this threshold have a flat shipping fee of $17,95 USD
- Australia free shipping applies to all orders over $139.95 AUD. Orders below this threshold have a flat shipping fee of 24,95 $AUD
- Canada free shipping applies to all orders over $139.95 CAD. Orders below this threshold have a flat shipping fee of 24,95 $AUD.
Delivery Times
We aim to deliver all orders within 5 to 8 business days of dispatch. This applies to all regions we currently ship to.
Where We Ship
We currently ship to the following regions:
🇪🇺 European Union 🇬🇧 United Kingdom 🇺🇸 United States 🇦🇺 Australia 🇨🇦 Canada
If your country is not listed above, please contact us at info@lunaveracovers.com and we'll do our best to accommodate your order.
Duties and Import Fees
All duties and import fees are handled by LunaVera. You pay the price listed at checkout and nothing extra at delivery. No surprises, no hidden costs.
Order Processing
Orders are typically processed within 1 to 2 business days. You'll receive a confirmation email with tracking information once your order has been dispatched.
Delays
While we do everything we can to meet our estimated delivery times, occasional delays may occur due to customs processing, local carrier issues, or high demand periods. If your order is significantly delayed, please reach out to us at info@lunaveracovers.com and we'll help track it down.
Lost or Damaged Shipments
If your order arrives damaged or doesn't arrive at all, contact us at info@lunaveracovers.com with your order number and any relevant photos. We'll work with you to resolve the issue as quickly as possible, whether that's a replacement or a full refund.