Refund policy

Return and Refund Policy

100 Day Money Back Guarantee

We stand behind every LunaVera seat cover. If you're not completely happy with your purchase for any reason, you can return it within 100 days of delivery for a full refund. No questions asked.

Conditions

To qualify for a return, seat covers must be free from intentional damage or excessive misuse. Normal use is perfectly fine. You don't need to send it back unused or in perfect condition. Just make sure it hasn't been deliberately damaged.

Items must be returned in their original packaging where possible. If the original packaging is no longer available, please pack the cover securely to avoid damage during transit.

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service to ensure your return reaches us safely. LunaVera is not responsible for items lost or damaged during return transit.

How to Start a Return

To initiate a return, contact us at info@lunaveracovers.com with your order number and reason for the return. We'll confirm your return and provide any additional instructions.

Return Address: LunaVera, Ingenieur Schiffstraat 290, 7547 RD Enschede in the Netherlands

Once we receive and inspect the item, your refund will be processed to your original payment method within 5 to 10 business days.

Exchanges

We don't currently offer direct exchanges. If you'd like a different design, simply return your current cover for a refund and place a new order.

2 Year Warranty

All LunaVera seat covers come with a 2 year warranty from the date of purchase. This covers defects in stitching or materials. If you notice a manufacturing issue with your cover, contact us at info@lunaveracovers.com with photos of the defect and your order number. We'll arrange a replacement or full refund at no extra cost to you.

The warranty does not cover normal wear from daily use, fading from prolonged direct sun exposure, or damage caused by misuse.

Late or Missing Refunds

If you haven't received your refund within 10 business days of our confirmation, please check with your bank or payment provider first. Processing times can vary. If you've done that and still haven't received your refund, contact us at info@lunaveracovers.com and we'll look into it.